Panel - Understanding the Requisites of E-Commerce Platform Selection
I recently had the pleasure of hosting a panel on “Understanding the Requisites of E-Commerce Platform Selection” or (re-platforming) at the first ever BIGBOX 2025 - A Global Retail & E-Commerce Series in Australia.
Chana Imsirovic and Panelists: Vasko Ckorovski and Peter Lines
It was an intimate gathering of experienced and innovative speakers, who I learnt a lot from on the day Kelly Slessor, Anastasia Lloyd-wallis, Sarah Saputra, Phil Leahy, Nancy Georges and Rebecca Xing
The day was Chaired by the charismatic and knowledgeable Dean Salakas from the Retail Doctor Group who kept conversations flowing.
A big thank you to our panelists, Vasko Ckorovski and Peter Lines, for sharing their insights and experiences with me. Hearing their perspectives on platform selection and the lessons learned along the way was genuinely fascinating from a consultancy and retailers lens.
When I work with my clients, we look at key factors like ease of use, functionality, scalability, local and team support and data ownership to choose the best eCommerce platform. After all, your platform is the backbone of your business. It affects everything from site speed to scalability and getting it right upfront avoids downtime and costly migrations later.
Some of the practical insights we covered included:
* The importance of a thorough scoping phase, defining your “why” for re-platforming and selecting the right platform and partner
* Organisational readiness and cross-functional buy-in, hearing from everyone from executives and sales to fulfilment, customer service, marketing, and eCommerce teams
* What features are non-negotiable for your business and what you might have to sacrifice
* Integration challenges with existing systems such as CRM, ERP, and payments
* Data migration priorities including customer records and order history and how to preserve them effectively
* Global expansion considerations when choosing a platform for cross-border sales
If you are navigating platform selection or thinking about a re-platform, I would love to keep the conversation going. Feel free to reach out to me directly here and we can discuss the opportunity, your why and make a plan for approach.
Taking the time to get your platform right pays off in the long run, and will saves you time and money and please partner with an expert!
Chana Imsirovic and Panelists: Vasko Ckorovski and Peter Lines
Bigbox chairman Dean Salakas from the Retail Doctor Group and Chana Imsirovic